Who are Coolr?

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.

Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Samsung (to name drop a few) our aim is to be the biggest social agency in the world.

With 100% growth in 2023 the agency is growing at a rapid rate but we’re only just getting started… In 2024 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond.

We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.

About the Role

We’re looking for a Senior Account Director with strong crypto experience to join our Client Services team on a Fixed-Term Contract. You’ll bring a wealth of knowledge and a passion for social media to the table, supporting the Associate Directors and Client Services Director in delivering exceptional service to our established clients.

The job 💻

Every role at Coolr plays a vital part in the work we do. Here are some of the key areas of responsibility for this role:

• Responsible for the overview and successful running of all activity on allocated client account.
• Building and maintaining positive client relationships to encourage retention and successful increase of scope.
• Leading on crisis management, being solution focused in approach and escalating where necessary
• Responsible for budgeting of client projects, ensuring that client budgets are appropriately distributed based on the brief, agency rate cards and agreed scope of work.
• Working closely with departments across the agency to develop and create the best work.
• Setting the strategy for individual accounts with the support of the internal strategy team. Reviewing this regularly to ensure we are staying true to the approved strategic direction.
• Taking a leading role in new business pitch processes, often leading on the deck and working closely with the New Business Director.
• Line management of the team, supporting and leading them in their career development and respective roles.

What we are looking for 👀

Whilst we appreciate, you’re not just your CV and skills are transferable, these are some of the skills and experiences we think would set you up for success in this role:

• An experienced Senior Account Director/Account Director in a social first agency
• In-depth knowledge of the crypto industry and a strong understanding of tone of voice
• Comfortable delivering projects in full covering developing timelines, budget management, documentation and delivering against briefs – with a high attention to detail.
• Able to build strong relationships with clients to build a position of trust and will help motivate the internal team.
• Able to lead and coach a team with a positive and supportive approach.
• Able to demonstrate a good knowledge of popular culture and social media news
• Computer literate with a sound understanding of Microsoft Office including excel, word, powerpoint – and Workplace!
• Able to demonstrate a can-do attitude and willing to go the extra mile to deliver on objectives.

A Coolr Offer

We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perk you get whilst working at Coolr.

💰 A benchmarked salary reflective of your experience and in line with our salary bandings.

🤸‍♀ Flexible Hybrid working. We work 3 days in the office and 2 from home, there are no mandatory days so you manage your diary to work with your lifestyle.

🌴 25 days annual leave (pro rata)

🎉 Birthday Day off – an extra day to celebrate your big day

💆 Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!

🍪 Free breakfast, snacks and drinks in the office.

♣ Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.

Coolr Culture:

We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

Coolr DE&I 🌎

Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.