Who are Coolr?

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.

Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, and Samsung (to name drop a few) our aim is to be the biggest social agency in the world.

With 70% growth last year the agency is growing at a rapid rate but we’re only just getting started… In 2025 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond.

We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.

About the role:

We’re looking for an Account Director to join our growing US team in New York. In this role, you’ll lead across all aspects of account management,  from pitching and developing new client programs to delivering standout social campaigns and driving growth within existing accounts. You’ll be the key link between our clients and the internal Coolr teams, ensuring the delivery of bold, world-class social media work that makes an impact.

The job 💻

Every role at Coolr plays a vital part in the work we do. Here are some of the key areas of responsibility for this role:

• Responsible for the successful running of all activity on allocated client accounts.

• Building and maintaining positive client relationships to encourage retention and successful increase of scope.

• Responsible for budgeting of client projects, ensuring that client budgets are appropriately distributed based on the brief, agency rate cards and agreed scope of work.

• Working closely with departments across the agency to develop and create the best work.

• Taking a leading role in new business pitch processes, often leading on the deck and working closely with the New Business Director.

• Line management and of Account Managers and coaching of junior team members, supporting and leading them in their career development and respective roles.

What we are looking for 👀

Whilst we appreciate, you’re not just your CV and skills are transferable, these are some of the skills and experiences we think would set you up for success in this role:

• An experienced Senior Account Manager or Account Director with a proven track record in a social-first agency environment.

• Confident delivering projects end-to-end — from scoping timelines and managing budgets to overseeing documentation and ensuring delivery against briefs, all with exceptional attention to detail.

• Skilled at building strong, trusted client relationships and motivating internal teams to deliver their best work.

• A natural leader who can guide, support, and develop a team with positivity and clarity.

• Highly organised and capable of managing multiple clients and priorities, balancing workloads and resources effectively.

• Deep understanding of social media platforms, trends, and internet culture, with a passion for what’s happening in pop culture and online communities.

• Proficient in Microsoft Office (Excel, Word, PowerPoint) and comfortable using collaboration tools such as Workplace.

• A proactive self-starter with a can-do attitude and willing to go the extra mile to deliver exceptional results

A Coolr Offer

We appreciate all the hard work that our teams deliver every day — here are some of the benefits and perks you’ll enjoy while working at Coolr:

💰 Competitive salary reflective of your experience and aligned with our internal salary bands.

🤸‍♀ Flexible hybrid work, NYC-based with the option to work remotely part of the week.

🌴 Paid time off: 20 days PTO plus all U.S. Federal Holidays.

🎉 Birthday day off — enjoy an extra day to celebrate your big day.

💆 Wellbeing day off — one additional day off plus a $50 voucher to support your wellbeing.

➕ Healthcare coverage — up to $400 toward your health insurance.

💰 401(k) contributions

Coolr Culture:

We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

Coolr DE&I 🌎

Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.