Who are Coolr?

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.

Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market (to name drop a few) our aim is to be the biggest social agency in the world.

With 70% growth last year the agency is growing at a rapid rate but we’re only just getting started… In 2026 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond.

We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.

About the role:

We’re looking for a freelance Account Director to join our team from the end of January for an initial four-week booking. You’ll bring a social-first mindset and lead your accounts with confidence, owning client relationships and driving standout work. Working closely with the Senior Account Director and Account Associates, you’ll help deliver a first-class client experience and shape effective, social-first work across accounts.

The job 💻

• Responsible for the successful running of all activity on allocated client accounts.

• Building and maintaining positive client relationships to encourage retention and successful increase of scope.

• Responsible for budgeting of client projects, ensuring that client budgets are appropriately distributed based on the brief, agency rate cards and agreed scope of work.

• Working closely with departments across the agency to develop and create the best work.

• Taking a leading role in new business pitch processes, often leading on the deck and working closely with the New Business Director.

What we are looking for 👀

• An experienced Senior Account Manager/Account Director in a social first agency

• Comfortable delivering projects in full covering developing timelines, budget management, documentation and delivering against briefs – with a high attention to detail.

• Able to build strong relationships with clients to build a position of trust and will help motivate the internal team.

• Able to lead and coach a team with a positive and supportive approach.

• Able to handle multiple clients and prioritise your time and internal resource based on requirement.

• Able to demonstrate a good knowledge of popular culture and social media news

• Able to demonstrate a can-do attitude and willing to go the extra mile to deliver on objectives.
  

Coolr Culture:

We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

Coolr DE&I 🌎

Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.